Community grievance mechanisms in the oil and gas industry (IPIECA, 2015)

Description

This manual “provides a practical step-by-step guide to planning and implementing operational-level community grievance mechanisms (CMGs) and/or designing and managing corporate CMG frameworks.”

The document includes numerous tools for the planning, designing and implementation phases of a CMG and further illustrates them through practical examples. The tools and good practices are informed by the experiences of seven pilot operational-level CMGs conducted by IPIECA member companies.