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Operational Level Grievance Mechanisms: Good Practice Survey (IPIECA, 2012)

Operational Level Grievance Mechanisms: Good Practice Survey (IPIECA, 2012)

Description

This Good Practice Survey summarizes the key insights and concepts of the literature on community grievance mechanism most relevant to oil and gas companies. The survey includes ‚the criteria for effective grievance handling, basic procedural steps, elements of good practice and integration with existing management systems.

PDF(s)

Type de ressource

Concentration géographique

Questions thématiques

Conduite responsable des entreprises


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