Good Practice Note: Addressing Grievances from Project-Affected Communities (IFC, 2009)

Description

This Good Practice Note is aimed to assist companies develop and implement grievance mechanisms. The document outlines general principles of a goodgrievance mechanism and provides practical examples of implementation in different sectors (including the oil & gas and mining sector).

Five key steps for grievance management are identified, which are all illustrated with tables, models and monitoring parameters. Lastly, the Good Practice Note outlines other relevant resources on project-level grievance mechanisms.