(ICMM, 2015)
This ICMM toolkit helps companies understand the factors that influence and shape community support and how to measure the extent to which these factors are present or absent at a particular operational site, among different stakeholder groups.
Identifying the reasons why community support may be lacking at a project is the first step to developing targeted approaches for improving company-community relationships.
The toolkit has been developed primarily for the management of site-level social performance and includes a range of practical examples, checklists and figures.